Mochi Health
Revolutionizing Healthcare Management with User-Centric Billing and Efficient Data Handling: A Comprehensive Redesign for Mochi Health
About Mochi Health
Mochi Health is a specialized telehealth service focused on obesity medicine, offering personalized care plans through video visits. With a team of board-certified providers and dietitians, Mochi Health is dedicated to helping patients achieve their health goals with tailored support.
Problem
In the existing Mochi Health system, users face issues managing their subscription plans and selecting pharmacies, leading to user dissatisfaction. Additionally, care coordinators and providers struggle with a complex process for managing patient data, hampering efficient healthcare delivery.
Product Goal
Provide patients and care team with the information and tools they need to easily manage subscription and billing inquiries.
My Role
- Designed Patient, Admin and Care Coordinator Dashboard
- Product Research
- Product Research
Research Findings
Target users
- Administrators
- Patient Care Coordinators
- Patients
Key Finding 1
Flexible Subscription Management
Patients require control over subscriptions—editing, pausing, or canceling—to suit various needs and circumstances.
Key Finding 2
Accessible Health and Financial Records
Patients and coordinators need tools to manage payment, insurance, and pharmacy details, centralizing health management.
Key Finding 3
Care Team Patient Insights
Providers and care coordinators require a dashboard to monitor patient status and essential details for effective care support.
Product Scope
The following section showcases the tailored needs of patients, care coordinators, and providers within our platform, highlighting essential features for efficient management, coordination, and care delivery across the healthcare spectrum
Patient Flows
Editing Plan Length
Adjust your subscription with a simple 'Switch Plan' click. A confirmation pop-up ensures your choice is deliberate, making plan changes straightforward and informed.
Cancel / Pause Plan
Flexibly cancel or pause your subscription with immediate prompts to confirm or adjust your decision, ensuring control over your service preferences.
Insurance Plan Modification
The following video showcases how to easily update or check insurance details.
Invoice Export Feature
Users can select individual invoices to export or choose to download all simultaneously for convenience.
Care Coordinator
Patient Database
Care Coordinators have the ability to adjust users' subscription types, monitor patient statuses including active, inactive, or late payments, ensuring effective patient management.
Billing History
Care coordinators can quickly determine patient statuses—active, inactive, or warning—through clear status state indicators.
Upcoming / Past Visits
Upcoming/Past Visits feature allows care coordinators to modify appointments, enhancing scheduling flexibility.
Insurance / Phramacy
The insurance section displays the user's current plan, including Member ID and expiration date, highlighting essential information. The pharmacy selection mirrors the patient's dashboard for consistency.
Provider Dashboard
The Provider dashboard mirrors the existing setup in a view-only mode, adhering to user requirements by restricting modification permissions.
Conclusion
Future Refinements
Iterative Design Improvements
Refining Mochi Health with user feedback and analytics to meet evolving needs across all user groups.
User Experience Optimization
Improving navigation and functionality for more intuitive health management for everyone.
Incremental Feature Updates
Rolling out new features and optimizations for a seamless healthcare experience.
Key Takeaways
Meeting diverse needs
Tailoring Mochi Health to meet the specific needs of patients, care coordinators, and providers for a comprehensive platform.
Teamwide Collaboration
Leveraging stakeholder feedback is crucial in refining Mochi Health into a more accessible and efficient platform for healthcare management."
Meeting diverse needs
Tailoring Mochi Health specifically for patients, care coordinators, and providers ensures a versatile and comprehensive healthcare platform.